Vanilla Beauty (“we”, “us”, “our”) is a beauty business providing beauty treatments, permanent makeup services, training and professional beauty products.
Business name: Vanilla Beauty
Business address: 29 Trimgate Street, Navan, Co. Meath, C15 W8NY, Ireland
Email: [email protected]
Website: www.vanillabeautyacademy.com
By using our website, you agree to:
provide accurate and up-to-date information when creating an account, placing an order or making a booking;
keep your account information accurate;
not use our website for any unlawful or fraudulent purpose;
not attempt to interfere with the operation or security of our website; and
not reproduce, copy, distribute or commercially exploit our website content without our written permission.
We reserve the right to suspend or terminate accounts where we reasonably believe that the website is being misused, fraudulent activity has occurred, or these Terms have been breached.
Where an account is created on our website, you are responsible for ensuring that the information provided is accurate.
You are responsible for maintaining the security of your account and should not share your login details with another person.
Creating an account does not, by itself, constitute consent to receive direct marketing. Marketing communications require separate consent where required by applicable law.
All products displayed on our website are subject to availability.
We make reasonable efforts to ensure that product information, descriptions, prices and stock availability displayed on our website are accurate. However, occasional errors or discrepancies may occur.
Stock availability
Our website stock levels may not always reflect our actual stock levels in real time.
If you place an order for an item that is subsequently found to be unavailable, we may contact you to discuss an appropriate alternative.
Where you have agreed to an alternative product, we may substitute the unavailable item with a product that is reasonably similar in type, purpose and value.
If an appropriate alternative cannot be provided, we will contact you regarding the affected item and, where required by applicable consumer law, provide an appropriate refund or other remedy.
We will not knowingly substitute an item with a materially different product without your agreement.
We make every reasonable effort to ensure that product descriptions and photographs accurately represent the products we sell.
However, colours displayed on a computer, tablet or mobile device may vary from the actual colour of a product due to differences in screen technologies, screen brightness, device settings, lighting conditions and other technical factors.
Consequently, the actual colour or appearance of a product may differ slightly from how it appears on your screen.
Minor variations in packaging, labelling or presentation may also occur where the manufacturer has changed the product packaging.
All prices displayed on our website are stated in euro (€) unless otherwise indicated.
We reserve the right to correct pricing errors where a product has been displayed incorrectly due to an obvious technical or human error.
Payment must be successfully completed before an order is dispatched unless otherwise agreed.
We accept the payment methods displayed at checkout.
We aim to dispatch orders within the timeframe stated on our website or at checkout.
Delivery times are estimates and may vary depending on the delivery provider, destination, seasonal demand, public holidays, weather, strikes, customs procedures or other circumstances outside our reasonable control.
Once an order has been handed to the delivery provider, we are no longer able to control the physical delivery process.
However, this does not remove any statutory rights you may have where goods are lost, damaged, not delivered, or otherwise fail to comply with your consumer rights.
If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate the matter with the relevant delivery provider.
Customers are responsible for providing an accurate and complete delivery address at checkout.
We cannot be responsible for delays or failed delivery resulting from incorrect, incomplete or outdated information supplied by the customer.
If an order is returned to us because an incorrect address was supplied, additional postage may be payable before the order is resent, where permitted by law.
Due to the nature of the professional beauty products sold by Vanilla Beauty, we do not accept returns, exchanges or provide refunds for unwanted products, products ordered incorrectly, or products that the customer has simply changed their mind about, except where a statutory right to return or cancel applies.
This policy is in place because the majority of our products are professional-use, cosmetic, beauty or treatment-related products. Once a product has left our premises and been delivered to a customer, we have no reliable way of verifying whether it has been opened, used, tested, contaminated, tampered with or otherwise handled.
For this reason, we are unable to safely or reasonably resell products that have been returned to us. This applies even where the customer states that the product has not been used, as we have no way of independently verifying the condition or integrity of the product.
We therefore ask customers to carefully check their product selection, colour, shade, size, quantity and suitability before completing their purchase.
We do not accept returns or exchanges because:
you have changed your mind;
you no longer require the product;
you ordered the wrong product;
you ordered the wrong colour or shade;
the colour or shade is different from what you expected;
the product is not suitable for your intended use;
you ordered the incorrect size, quantity or variation; or
you simply do not like the product once you have received it.
Product colours displayed on a screen may vary slightly from the actual product due to differences in monitors, screens, device settings, lighting and other technical factors. Choosing a colour based solely on how it appears on your screen does not constitute a product fault.
Opened, used or returned products
Due to hygiene, safety and product-integrity considerations, we cannot accept returned products that have been opened, used, tested or tampered with, where applicable law permits such products to be excluded from return.
This is particularly important for products such as gel polishes, adhesives, liquids, pigments, cosmetics and other products where opening or handling the product may affect its hygiene, safety, shelf life or suitability for resale.
As we cannot reliably verify whether a returned product has been used or contaminated after it has left our possession, we reserve the right to refuse a return where permitted by applicable law.
Faulty, damaged or incorrectly supplied products
This policy does not apply where a product is genuinely faulty, defective, damaged upon arrival, incorrectly supplied, or otherwise does not conform to the contract.
If you believe you have received a faulty, damaged or incorrect product, please contact us as soon as reasonably possible and provide details of the issue. We may request photographs or other information to assist with our assessment.
Where a product is confirmed to be faulty, defective, damaged or incorrectly supplied, we will provide the appropriate remedy required under applicable consumer law.
Statutory consumer rights
Nothing in this policy is intended to remove or restrict any statutory rights you may have as a consumer.
Where applicable law provides you with a right to cancel, return or obtain a refund for a purchase, those rights will continue to apply.
Where a statutory return or cancellation right applies and the customer is responsible for returning the goods, the customer will be responsible for the reasonable cost of returning the goods, where permitted by applicable law.
Where goods are returned because they are faulty, defective, damaged, incorrectly supplied or otherwise do not conform to the contract, Vanilla Beauty will deal with return costs in accordance with applicable law.
We do not provide refunds, returns or exchanges beyond those required by applicable law.
Please inspect your order as soon as reasonably possible after delivery.
If you believe that an item is faulty, damaged, incorrect or not as described, please contact us with details of the issue and, where appropriate, photographs of the product and packaging.
We will assess the issue and provide the appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include a replacement, repair, price reduction or refund.
Nothing in these Terms limits your statutory rights in relation to faulty, defective, misdescribed or non-conforming products.
Appointments are subject to availability and are not considered confirmed until confirmation has been provided by Vanilla Beauty.
We reserve the right to decline or not confirm future appointments where a client has previously:
failed to attend an appointment without notice;
repeatedly cancelled or rescheduled appointments at short notice;
failed to pay a cancellation or no-show charge; or
otherwise failed to comply with our appointment cancellation policy.
Where an appointment is not confirmed, we will inform the client where reasonably possible.
We require at least 48 hours' notice if you need to cancel or reschedule an appointment.
Cancellation with 48+ hours' notice
Appointments cancelled or rescheduled with at least 48 hours' notice will not incur a cancellation charge.
Late cancellation — less than 48 hours' notice
Where an appointment is cancelled or rescheduled with less than 48 hours' notice, a charge of 50% of the scheduled treatment price will apply.
No-show
If you fail to attend your appointment without providing notice, 100% of the scheduled treatment price will be payable.
A new appointment may not be booked until any outstanding cancellation or no-show charge has been paid.
We reserve the right to require payment of the applicable charge before accepting future bookings.
Clients are expected to arrive on time for their appointments.
Arriving late may reduce the amount of time available for your treatment. Where a treatment cannot reasonably be completed within the remaining appointment time, we may need to shorten, modify or cancel the treatment.
Where lateness results in an appointment being cancelled or unable to proceed, our cancellation policy may apply.
Certain treatments may not be suitable for every client.
We reserve the right to refuse, postpone or modify a treatment where we reasonably believe that:
the treatment is unsuitable for the client;
a contraindication is present;
the client has not followed relevant pre-treatment instructions;
a required patch test or consultation has not been completed;
performing the treatment may present an unreasonable risk;
the client is under the influence of alcohol or drugs;
the client has provided inaccurate or incomplete information relevant to the treatment; or
the treatment cannot safely or professionally be carried out.
Where appropriate, we may recommend that the client seeks advice from a medical professional before proceeding.
Certain treatments may require a patch test before treatment.
Where a patch test is required, it must be completed within the timeframe specified by Vanilla Beauty.
A client must inform us of any known allergies, sensitivities, medical conditions, medications or other relevant circumstances that may affect the safety or suitability of a treatment.
A successful patch test does not guarantee that an allergic or adverse reaction cannot occur.
Clients should follow all aftercare instructions provided following their treatment.
Permanent makeup and other specialist treatments can produce different results from person to person.
Results may vary depending on factors including, but not limited to:
skin type;
skin condition;
age;
lifestyle;
aftercare;
previous treatments;
medications;
hormonal changes;
healing response; and
individual pigment retention.
We cannot guarantee an identical result to photographs shown on our website or social media.
Where a treatment requires multiple sessions, the number of sessions required may vary between individuals.
Clients are responsible for following all pre-treatment and aftercare instructions provided by Vanilla Beauty.
Clients are provided with appropriate aftercare instructions for relevant treatments.
The client is responsible for following those instructions.
Failure to follow aftercare instructions may affect healing, retention, appearance and the final result of a treatment.
Where an issue arises following treatment, clients should contact Vanilla Beauty as soon as reasonably possible so that the matter can be assessed.
Individual treatment results cannot be guaranteed.
Where a treatment includes or requires a follow-up or perfecting session, the terms of that session will be explained to the client at the time of booking or treatment.
A complimentary or included follow-up session does not constitute a guarantee of a particular final result.
Additional treatments or retouches outside the agreed treatment package may be charged separately.
Clients are responsible for providing accurate information relevant to their treatment, including information regarding:
allergies and sensitivities;
relevant medical conditions;
medications;
previous cosmetic procedures;
previous permanent makeup;
previous reactions to treatments; and
any other information requested during consultation or booking.
Clients must inform Vanilla Beauty of any changes to relevant circumstances before receiving treatment.
Failure to disclose relevant information may result in treatment being refused or postponed.
Vanilla Beauty reserves the right to refuse or discontinue a treatment or service where we consider it reasonably necessary to protect the health, safety or wellbeing of the client, staff or others.
We may also refuse service where a client behaves abusively, threateningly, aggressively or disrespectfully towards staff.
We will not tolerate harassment, intimidation, discrimination or abusive behaviour.
Unless otherwise agreed in advance, clients should attend appointments alone.
Children and additional guests may not be permitted in treatment areas due to health, safety, insurance and professional considerations.
Vanilla Beauty may take photographs of treatments and treatment results for record-keeping and quality-control purposes.
Any use of identifiable photographs for advertising, social media, website content or other promotional purposes will be subject to the appropriate client consent.
Marketing consent for photographs is separate from consent to these Terms & Conditions.
Where you separately opt in to receive marketing communications, you consent to Vanilla Beauty contacting you with information about our products, services, treatments, training, offers, promotions, events and other marketing communications.
Marketing communications may be sent by email, SMS, telephone or other communication methods where appropriate and permitted by law.
Marketing consent is optional and is not a condition of purchasing products, booking treatments or using our services.
You may withdraw your marketing consent at any time.
Every electronic marketing communication will provide an appropriate method for opting out or unsubscribing.
Withdrawing marketing consent will not affect our ability to contact you where communication is necessary for reasons unrelated to direct marketing, including:
processing or updating an order;
responding to an enquiry;
arranging or changing an appointment;
communicating regarding a treatment;
dealing with a payment or account issue; or
fulfilling our legal or contractual obligations.
By providing your contact details when placing an order, making an enquiry, creating an account or booking a treatment, you agree that Vanilla Beauty may use those details to communicate with you where reasonably necessary to provide the requested product or service.
This may include contacting you regarding:
order confirmations;
delivery information;
payment issues;
product availability;
appointment confirmations;
appointment reminders;
appointment changes;
treatment-related information;
responses to enquiries; and
other communications necessary to provide the service you have requested.
These communications are not the same as optional direct marketing communications.
All content on the Vanilla Beauty website, including but not limited to:
logos;
branding;
photographs;
graphics;
written content;
course materials;
downloadable materials;
educational content; and
other original materials
is owned by or licensed to Vanilla Beauty unless otherwise stated.
You may not reproduce, distribute, modify, sell or commercially exploit our content without our prior written permission.
Where Vanilla Beauty provides digital products, guides, educational materials or downloadable content, such materials are provided for the purchaser's personal or permitted business use only.
Unless expressly stated otherwise, digital materials may not be:
copied and redistributed;
resold;
shared with third parties;
uploaded to public platforms;
reproduced commercially; or
used to create competing materials.
Where a digital product is supplied immediately following purchase at the customer's request, any applicable statutory cancellation rights may be affected by the customer's express agreement to begin performance immediately and acknowledgement of the applicable consequences, where permitted by law.
Where Vanilla Beauty provides training courses, separate course-specific terms, enrolment requirements, cancellation policies and payment conditions may apply.
Where separate terms are provided to a student, those terms will apply alongside these Terms & Conditions.
Training fees, course dates, course content and included materials may vary between courses and will be stated at the time of booking.
Course places are subject to availability.
A deposit is required to secure a place on a Vanilla Beauty training course. Training deposits are non-refundable and non-transferable once paid.
Deposits secure a specific place on a specific training date and are therefore treated as a commitment to attend. Deposits cannot be transferred to another person, another course, or another training date.
If a trainee is unable to attend their booked training, cancels their place, or wishes to move their booking to a different date, the deposit will not be refunded or transferred.
If Vanilla Beauty needs to move or reschedule the training, the trainee will be offered an alternative training date. Where Vanilla Beauty moves the training and the alternative date is not suitable for the trainee, the deposit will be refunded.
Any remaining course balance must be paid in accordance with the payment terms provided at the time of booking. Failure to pay the balance by the required deadline may result in the training place being released, and the deposit will remain non-refundable and non-transferable.
This policy does not affect any statutory consumer rights that cannot legally be excluded or restricted.
Our website may contain links to or rely upon third-party services, including payment providers, delivery companies, booking systems, social media platforms and other external services.
We are not responsible for the operation, availability, security or content of third-party services that are outside our control.
Your use of third-party services may also be subject to their own terms and privacy policies.
We aim to keep our website available and functioning correctly but cannot guarantee that it will always be available, uninterrupted or error-free.
We may temporarily suspend access to the website for maintenance, updates, technical issues or other reasons.
We are not responsible for losses caused solely by circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to this, Vanilla Beauty will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
We will not be responsible for delays or failure to perform our obligations where this results from circumstances beyond our reasonable control.
This may include, for example:
severe weather;
natural disasters;
fire;
power or internet outages;
serious illness;
strikes;
transport disruption;
supplier disruption;
delivery provider disruption;
government restrictions; or
other circumstances outside our reasonable control.
Where reasonably possible, we will notify affected customers and attempt to provide an appropriate alternative or revised arrangement.
If you have a complaint about a product, treatment, appointment or service, please contact us as soon as reasonably possible.
We will aim to investigate and resolve complaints fairly and within a reasonable timeframe.
Please provide as much relevant information as possible, including your order number or appointment details where applicable.
Nothing in this complaints procedure limits your statutory consumer rights.
We process personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Our Privacy Policy explains:
what personal information we collect;
why we collect it;
how we use it;
how long we retain it;
who we may share it with;
your data protection rights; and
how you can contact us regarding your personal information.
Please refer to our separate Privacy Policy for full details.
We may update these Terms from time to time to reflect changes to our business, services, website, legal requirements or other relevant circumstances.
The latest version will be published on our website together with the date it was last updated.
Changes will not retrospectively alter rights or obligations arising from purchases or bookings already made where doing so would be unlawful.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or removed to the extent necessary, and the remaining provisions will continue to apply.
These Terms are governed by the laws of Ireland.
Where a dispute cannot be resolved directly between Vanilla Beauty and the customer, the parties will have access to any rights and remedies available under applicable Irish and European law.
If you have any questions regarding these Terms & Conditions, please contact us:
Vanilla Beauty
Email: [email protected]
Address: 29 Trimgate Street, Navan, Co. Meath, C15W8NY, Ireland
Website: www.vanillabeautyacademy.com
By creating an account, placing an order or booking an appointment through our website, you confirm that you have had an opportunity to read and understand these Terms & Conditions.
Where required, specific consents or acknowledgements will be presented separately, including marketing consent and any treatment-specific consent or consultation forms.
Marketing communications are optional and require separate consent.